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SENDiass4BCP is an impartial, confidential, "arm's-length" service for children and young people (up to the age of 25) with special educational needs and disabilities (SEND), and their parents/carers.

We provide information, advice, and support with relation to education, social, and healthcare matters.

Our service operates face-to-face, virtually, over the telephone, and via email for families living in Bournemouth, Christchurch, and Poole.

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Our aim is to promote independence and self-advocacy to enable children, young people, and their parent/carers to engage in discussions and decisions about support and provision as fully as possible.

Although we are funded by the local authority, we work as an "arm's length" service which means that we operate separately from the services which have responsibility for making provision for children, young people and their families.


Referrals to SENDiass4BCP:

The service operates a 'self-referral' process.


We accept referrals from young people, and parents/carers via our dedicated helpline or via email.


Our Advice Line is open Monday to Thursday, 09:30 - 12:30: 01202 128181 all voicemails are responded to within 5 working days. 

Email via, again, all emails responded to within 5 working days.

Please note: we log all our queries and email content on a secure database in line with GDPR. More information can be found on our Policies page.


We know that sometimes parents/carers and young people can find it difficult to take the first step in contacting SENDiass4BCP, therefore we encourage professionals you know well to support you in contacting us.  This may mean arranging a meeting (Virtual, or Covid-safe, if restrictions allow) together.  


How can we help?

Our services include:

  • Access to a confidential helpline to discuss matters related to SEND
  • Information about options, rights and responsibilities
  • Advice and information about the responsibilities of schools, colleges, and the Local Authority
  • Advice, information and support around the Education, Health and Care Plan process
  • Help with paperwork: empowering you with completing forms, reading/writing letters and reports
  • Support in preparing for meetings
  • Support in attending meetings
  • Support in resolving disagreements
  • Support with exclusions
  • Support in managing mediation, appeals to the First-Tier Tribunal
  • Support with complaints
  • Signposting to other statutory and voluntary services
  • Face-to-face appointments (Virtual or Covid-safe, if current restrictions allow) can be arranged at your own home or at an agreed venue local to your address.



Children young people, and parents/carers can refer to SENDiass4BCP as many times as they wish.

We will continue to work alongside you with the aim of increasing knowledge, skills, and confidence.


Visit our Useful Links page for a list of helpful websites.